Customer Experience

(Manager / Assistan Manager)
Agoda Services Co., Ltd
999/9 The offices at central World 27th Fl, Bangkok 10330, Thailand
Bangkok - Bangkok - Thailand
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Providing leadership to support our growing contact center team. Coaching, mentoring and setting up action plans to support key contact center metrics. Focusing on the core-opportunity, namely, providing resolution for any and all customer service touchpoints across multiple communication channels. Strong communication skills coupled with the ability to influence others by conducting team meetings, completing appraisals and evaluating performance trends both at the individual and group level. Identifying scalable best practices, sharing insights and working as a unit to further the business. Passionate about testing an idea, measuring the success and implementing across multi-lingual units. Leveraging data to make factual decisions or to influence process improvement opportunities. Hiring and developing stars
REQUIREMENT

Excellent verbal and written English skills Proficiency in Global Distribution Systems such as WorldSpan, Sabre, Amadeus, etc. At least 1 year experience in managing a team of customer service agents. At least 3 years’ experience working in a contact center for travel agency, airline, or OTA Experience as Tier 2 or Tier 3 support is required Proficient in MS office and call center equipment/software programs Strong analytical/presentation skills Able to thrive under pressure, and have experience handing the most critical of customer escalations with calm and respect The ability to motive others to give their very best with proven track record of this skills A desire to help others work towards targets and develop their skills Possess excellent time management and multi-tasking skills Able to build solid and respectful relationships with partners and other stakeholders Ability to work effectively in an start-up environment with rules and structure to be defined A passion for travel and hospitality A strong desire to succeed

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Alamat

Bangkok

GAMBARAN PERUSAHAAN

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https://www.agoda.com/?cid=1844104

250-500

Formal

English

Hotel

6620164200

monday - saturday

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FOTO PERUSAHAAN

Lokasi Perusahaan 999/9 The offices at central World 27th Fl, Bangkok 10330, Thailand