Customer Service

(Staff)
Level 12A, Tower 2, Avenue 5, The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, 59200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia

DESKRIPSI PEKERJAAN

• Assist customers with queries on pre-sales, downloading products, physical delivery and returns via phone or email; • Identify research and resolve customer issues with the aim of first contact resolution; • Complete call logs and reports when required; • Liaise effectively with other internal departments and external business in a professional manner as required; • Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels when required; and • Continuously evaluate and identify opportunities to drive process improvements that positively impact customer's experience.
REQUIREMENT

• Finished at least 2 years in college (or High School Graduate + BPO experience) • More than 1-year of work experience in customer service (preferred but not required) • Excellent Japanese (Nihonggo) and English written and verbal communication skills • Good knowledge of computers • The ability to deal with frequent changes, challenging customers, and extreme focus on service and sales

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.sutherlandglobal.com/

20-50

Formal

English

Komputer/TI

60327253000

-

FOTO PERUSAHAAN

Lokasi Perusahaan Level 12A, Tower 2, Avenue 5, The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, 59200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur, Malaysia