Call Center Representative Sykes Philippines Manila (Luzon)

sekitar 2 tahun lalu

Customer Service Wells Fargo Bank Manila (Luzon)

Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction Interact directly with external customers Manage allocation of people and financial resources for customer service Mentor and guide talent development of direct reports and assist in hiring talent

sekitar 2 tahun lalu

Customer Service GMA New Media, Inc Manila (Luzon)

With good communication skills in both written and oral Has a positive attitude towards work Must be willing to work in shifting schedule

sekitar 2 tahun lalu

Customer Service Officer RHB Banking Group Kuala Lumpur (Kuala Lumpur)

Checking and monitoring of monetary transactions and inquiry / maintenance activities Ensure smooth running of system, branches administration and staff administration (in the absence of ABM) Ensure all legal requirements are complied with Other duties arranged by ABM/BM relevant to branch operations from time to time

sekitar 2 tahun lalu

Customer Service RHB Banking Group Kuala Lumpur (Kuala Lumpur)

Checking and monitoring of monetary transactions and inquiry / maintenance activities Ensure smooth running of system, branches administration and staff administration (in the absence of ABM) Ensure all legal requirements are complied with Other duties arranged by ABM/BM relevant to branch operations from time to time

sekitar 2 tahun lalu

Customer Service Executive Geno Management Kuala Lumpur (Kuala Lumpur)

Attend to walk in, inbound phone call enquires and email replies Communicate effectively on customers enquiries Customer management Support related events Provide clerical and administrative support to management office if needed Perform warehouse duties (receiving and inspection of goods into warehouse and stock take) if needed Perform any duties as assigned by the Manager

sekitar 2 tahun lalu

Call Center Sykes Philippines Manila (Luzon)

sekitar 2 tahun lalu

Customer Service (Front Desk) Geno Management Kuala Lumpur (Kuala Lumpur)

Provide customer services including attending to, and resolving customers’ enquiries Order processing Reports generation Any other tasks or projects as assigned

sekitar 2 tahun lalu

Customer Service Specialist Agensi Pekerjaan Asia Recruit Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures Identifies and escalates difficult and complex issues to senior team members Maintains a positive, empathetic and professional attitude towards customer Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions Liaises with external vendors and service operators to fulfill booking changes Keeps updated with company procedures and processes

sekitar 2 tahun lalu

Customer Service Wells Fargo Bank Manila (Luzon)

Support financial products and services Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution Perform moderately complex customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on complex customer issues Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers

sekitar 2 tahun lalu