To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard. To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner. To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction. To assist guests with arrival and departure, further assisting with any further queries guest might have. The job might requires to work in shifts including night shifts and may be asked to work on public holidays. To attend daily briefing with the Guest Services team prior to each shift, and being aware of the current occupancy, hotel activities, special promotions, VIP guests, etc. To assist the Team Leader/ Duty Manager with the on-going training of all Front Office staff. To ensure that the Front Office Logbook is read and signed at the beginning of each shift and all relevant information is acquired. To ensure departmental goals of SPG, revenue and guest satisfaction are achieved. To monitor the current occupancy status periodically in order to initiate room sales and ensure that we are reaching or exceeding budgetary targets. To be acquainted with, and enforce all policies and procedures related to the Rooms Division operation.

Dubai