By using the stipulated ON-Brand standards of greeting and attending to customer needs to create customer delight. By understanding customers’ needs and consistently delivering the appropriate and efficient services solutions. Support and actively participate in the various service initiatives to enhance customer satisfaction. Ensure timely completion and accurate recording of all services and sales activities. Support the Branch management team in proactive sales floor management to drive higher customer engagement. Update customers on HSBC products & services and leverage on service to prospect for sales referrals. Use the tracking systems for reporting. Educate the customer about alternate channels for ease of banking. Proactively close the sales for transactional products. Open new banking accounts with the adequate KYC requirement standard and 100% defects-free quality in the account opening documents. Proactively refer to the learning tools and information on the intranet for on-the-job learning and self-development. Actively participate in peer coaching session and other team level feedback sessions. Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators Ensure awareness of compliance requirements and implementation of Group Compliance Policy. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Section 4 of the Group Operations FIM.

Kuala Lumpur