Customer Service

(Less than 1 year experience/Fresh Grad)
200 Cantonment Road #07-02 Southpoint Singapore 089763
Singapore - Singapore - Singapore

DESKRIPSI PEKERJAAN

This permanent position is responsible to provide prompt and courteous service and handle all related inquiries for all customers, including all of their cargo, no matter if it is special cargo, reefers or dry while complying with the company directives, local, state, national and international and transportation laws. Working location: 1 role in Medan and another role in Semarang. • Responsible for the export / import shipment cycle for MCC Transport Indonesia. • Member of the MCC Indonesia Customer Service Team. • Reports directly to Customer Service Team Leader. • Bertanggung jawab atas siklus pengiriman ekspor / impor untuk MCC Transport Indonesia. • Anggota Tim Layanan Pelanggan MCC Indonesia. • Melapor langsung ke Customer Team Leader. • Ensure availability and response to email and phone inquiries from all customers in a courteous and professional manner. • Monitor other customer entry points for customer inquiries and respond within agreed upon deadlines with all relevant information. • Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all relevant customers informed. • Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments. • Update systems as required. • Promote / Facilitate use of E- Commerce / Web tools. • Performs other position related duties as specified by management. • Have a thorough knowledge of the needed MCC Transport service scopes, acceptance policies, business rules and any other related matters, keeping own self updated of latest developments. • Work closely and actively with different functions i.e. Sales, Operations, Finance and any other functions for the easiest and the most professional experience possible to our customers. • Provide input and feedback to Customer Service Team Leader / Manager on issues/concerns that need escalation, on performance improvement initiatives, on any tasks that have been assigned or on any other matters affecting team, process and or performance. • Execute tasks/projects that may be assigned from time to time. • Live the company’s values.
REQUIREMENT

• Fresh graduates are encouraged to apply. • Able to speak well in English and Indonesian language. • Comfortable to front customers. • Able to handle complaints from customers. • Confident, resourceful and independent. Working location: 1 role in Medan and another role in Semarang.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification SMA/SMK
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Address

GAMBARAN PERUSAHAAN

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https://www.mcc.com.sg/

English

Logistik/Transportasi

6562212800

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FOTO PERUSAHAAN

Lokasi Perusahaan 200 Cantonment Road #07-02 Southpoint Singapore 089763