DESKRIPSI PEKERJAAN
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Manage client platform implementation/upgrade project.
Perform on research/evaluation of client platform tools.
Provide systems related technical advice to customers or project team.
Manage client platform management systems.
Manage systems changes through change request process & provide status reports to the relevant parties.
Perform client platform related presales tasks.
Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
Ensure service level meet requirement. Propose and implement action plan when required.
Established facility management standards/best practices to ensure
operation consistency across project/facility management teams.
REQUIREMENT
Minimum 1 year of experience in L1 desktop Support
Minimum NITEC in IT relevant discipline
Hands on experience in managing/troubleshooting M365 softwares
Well familiar with DHCP/DNS, VPN, Network & Server managing
Hands on experience with VOIP would be added advantage
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
