1. Stakeholder Relationship Management Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution Supports Biz T&O Head prioritizing business requests provide insights Supports Biz T&O Head for project pipeline, pre-project planning activities, QR prioritization Supports effective business change by building relationships with business leaders, technology and operational business partners 2. High Level Solutioning Develop high-level solution to illustrate feasibility of achieving target business outcomes Aligning high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed Develop robust solution – holistic taking into account of end to end flow (process / system) Initiate the implementation plan for Group T&O projects. This will include all activities that the business needs to do to prepare for new operation process and technical components. 3. Change Implementation Planning & Management Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation Lead and collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements Work with business technology services team on the smooth delivery of the solution Review Test Strategy, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business. Spot potential problems, recognize the risk impact and propose risk mitigation strategies. 4. Managing RUN Manage the communication and regular updates to business stakeholders on ‘critical’ production incidents and problems impacting customer and business operations Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause. Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems. Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed 5. Sustainable Improvements Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI. Improve systems by studying current practices; designing modifications.

Singapore