DESKRIPSI PEKERJAAN
Solves problem of high complexity and has strong knowledge in LAN Switching, End point security, desktop OS technologies
Provides consultation to independently tackle complex product and network problems.
24/7 Remote Management and Monitoring of Enterprise Networks of global sites that have a distributed LAN, WAN setup
Drive ticket resolution work with team and resolve on trouble tickets, handle ticket escalation
Creation of Standard Operating Procedure Documents Planning and execution of Change Management processes
Performance tuning of Network devices and creation of Service Improvement Plans
Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution Planning and Perform upgrade of firmware
Work with Hardware/Software Vendors to resolve problems Train and Mentor juniors
Interface with customer on calls and lead technical meetings
Assist is creation of Root Cause analysis (RCA)
Provide technical inputs for weekly/monthly customer service review reports
Provides systems/product training and intellectual property material.
REQUIREMENT
Excellent communication skills in both spoken and written English language
Ability to work under pressure
Ability to work to tight deadlines and produce good quality work
Able to multitask to manage multiple projects
Confident at presenting and talking to clients and vendors
Self-motivated and resourceful; able to multi-task and focus on delivering results
An enthusiastic team member who collaborates well with others and builds strong working relationships
An articulate communicator with good written communication skills
Strong Microsoft Excel and PowerPoint skills
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
