Raja Chulan (MR7) Monorail Station Jalan Sultan Ismail Kuala Lumpur Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
DESKRIPSI PEKERJAAN
RESPONSIBILITIES
At the forefront of the company operations, you will be responsible for maintaining and
developing a high standard of customer service in providing timely support to all of it’s
customers via Email & Live Chat
Investigating and solving customers' problems, which may be complex or long-?standing
Issuing refunds/bonuses/compensations to customers
Testing of new products and solutions, identifying and highlighting technical issues and
raising tickets using the company’s ticketing system to ensure all items are resolved and
communicating the status of this process to customers where necessary
Respond to customer queries with the aim of achieving first contact resolution
Advise end customers on options available to them
Assign initiatives to customers based on set guidelines and frameworks
Follow up promptly with customers to resolve issues
Maintain and update customer details within online platforms
Report customers feedback to respective internal teams to improve customer experience
REQUIREMENT
REQUIREMENTS 5+ years suitable experience As part of the recruitment process, be able to complete role play scenarios – potentially undertake a simple test brief to demonstrate approach and manner Worked within an office environment before Used online customer support ticketing systems previously Used customer relationship platforms before
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
LOKASI KERJA
Address
Kuala Lumpur