Customer Support Agent

(Staff)
Raja Chulan (MR7) Monorail Station Jalan Sultan Ismail Kuala Lumpur Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia

DESKRIPSI PEKERJAAN

RESPONSIBILITIES At the forefront of the company operations, you will be responsible for maintaining and developing a high standard of customer service in providing timely support to all of it’s customers via Email & Live Chat Investigating and solving customers' problems, which may be complex or long-?standing Issuing refunds/bonuses/compensations to customers Testing of new products and solutions, identifying and highlighting technical issues and raising tickets using the company’s ticketing system to ensure all items are resolved and communicating the status of this process to customers where necessary Respond to customer queries with the aim of achieving first contact resolution Advise end customers on options available to them Assign initiatives to customers based on set guidelines and frameworks Follow up promptly with customers to resolve issues Maintain and update customer details within online platforms Report customers feedback to respective internal teams to improve customer experience
REQUIREMENT

REQUIREMENTS 5+ years suitable experience As part of the recruitment process, be able to complete role play scenarios – potentially undertake a simple test brief to demonstrate approach and manner Worked within an office environment before Used online customer support ticketing systems previously Used customer relationship platforms before

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

20-50

English

Konsultan

0327753915

-

FOTO PERUSAHAAN

Lokasi Perusahaan Raja Chulan (MR7) Monorail Station Jalan Sultan Ismail Kuala Lumpur Malaysia